1. Ordering Process

Once you place an order on our website, you’ll receive a confirmation email with your order details. Please double-check your information before submitting, especially your address and selected products. We are not responsible for orders placed with incorrect details.

2. Processing Time

We aim to process and prepare all orders within 5-30 business days because everything is made to order. During high-volume periods (like sales or new drops), processing time may take slightly longer, but we’ll always work to get your order out as soon as possible.

3. Shipping

Shipping times vary based on your location. Once your order has been shipped, you will receive a tracking number via email. We work with trusted carriers, but please understand that delays caused by customs or local postal services are outside our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location. Any applicable customs duties or taxes are the responsibility of the customer and are not included in our prices.

5. Lost or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us with your order number. We’ll do our best to help locate the package, but we cannot offer refunds or replacements for items marked as delivered by the carrier.

6. Product Availability

All items are subject to availability. If a product becomes unavailable after you’ve placed an order, we’ll notify you as soon as possible and offer a replacement or store credit.

8. Contact

If you have questions about your order or our policies, you can reach us at support@steenclothing.com and we’ll be happy to assist you.